returns policy
Our returns policy varies by product. Please read this information carefully. We will refund the monies to the original payment method once the item has been collected and inspected.
Fitness Equipment (exercise bikes, crosstrainers, treadmills etc): 14 days returns policy on all orders (terms apply). If you are not completely happy with your purchase, Contact Us on 0845 026 5995 within 14 days of delivery and we will make arrangements to collect the item from your home. Items must be unbuilt/unused and in the same conditon it was delievered to you. Please ensure all packaging is complete and the items is suitably packed for transit. Failure to do so will result in items not being collected and a delayed/not 100% refund.
Road Bicycles: 28 days return policy. If you are not completely happy with your purchase, Contact Us on 0845 026 5995 within 28 days of delivery and we will make arrangements to collect the item from your home. Please ensure all packaging is complete and the items is suitably packed for transit. The product must be in the same condition it was delivered to you. Failure to keep orignal packaging will delay collection and a £50 charge will be applied.
Wheeled Toys & Garden play: 10 days return policy. If you are not completely happy with your purchase, Contact Us on 0845 026 5995 within 10 days of delivery and we will provide you with a returns authorisation number. You must then return the item to us at your own cost using a registered delivery service stating the authorisation number on all paperwork. Please ensure all packaging is complete and the items is suitably packed for transit. The item must be unused, unbuilt and packed in original pacakaging as it was delivered to you. Failure to do so will result in rejected refund or less than 100% of refund given.
To cancel you order, Contact Us on 0845 026 5995 or email us at sales@kettlerdirect.co.uk - we will give you an authorisation number to quote for future correspondance regarding this. If you order has already been despatched, you will be charged the return freight costs and a restocking fee upto 10% and your refund adjusted accordingly.
Refunds will be issued within 10 working days to the original payment method (this excludes any installation charges and delivery surcharges).
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