Our returns policy varies by product. Please read this information carefully. We will refund the monies to the original payment method once the item has been collected and inspected.
Fitness Equipment (exercise bikes, crosstrainers, treadmills including fitness accessories): 14 days returns policy on all orders (terms apply). If you are not completely happy with your purchase, please contact us on 0845 026 5995 to get a returns authorisation number. Items must be returned using an insured service to us at your own cost, unused/unbuilt and in the original packaging suitable for re-sale and quoting your name, address and the returns authorisation number. Items must be packed suitably for transit. Failure to do so may result in a delayed/not 100% refund.
: 28 days return policy. If you are not completely happy with your purchase, Contact Us
on 0845 026 5995 within 28 days of delivery and we will make arrangements to collect the item from your home. Please ensure all packaging is complete and the items is suitably packed for transit. The product must be in the same condition it was delivered to you. Failure to keep orignal packaging will delay collection and a £50 charge will be applied.
Wheeled Toys & Garden play
: 10 days return policy. If you are not completely happy with your purchase, Contact Us
on 0845 026 5995 within 10 days of delivery and we will provide you with a returns authorisation number. You must then return the item to us at your own cost using a registered delivery service stating the authorisation number on all paperwork. Please ensure all packaging is complete and the items is suitably packed for transit. The item must be unused, unbuilt and packed in original pacakaging as it was delivered to you. Failure to do so will result in rejected refund or less than 100% of refund given.
To cancel you order, Contact Us
on 0845 026 5995 or email us at firstname.lastname@example.org
- we will give you an authorisation number to quote for future correspondance regarding this.
Refunds will be issued within 10 working days to the original payment method (this excludes any installation charges and delivery surcharges).