Kettler Delivery Information
All prices quoted on www.kettlerdirect.co.uk INCLUDE delivery to UK mainland addresses in England, Scotland and Wales.
Unfortunately, at this stage we cannot deliver to any postcode commencing:
JE GY
Any code in the range : TR21 - TR25
Northern Ireland or Eire.
In addition, some postcodes attract a delivery surcharge (£30.00 / £40.00) and have extended delivery times:
Any code commencing : PA KW ZL IV AB PH DD IM
Any code in the ranges : PO30 - 38 and PO40 - 41
You will be advised during the order process of any deivery surcharges that may be applicable to your order before payment is taken.
Our policy is to despatch goods in line with customer's requirements. You will be asked for your preferred delivery date, however this is not a confirmed date. We will do our very best to meet the requested delivery date. Please note that unless the carrier/supplier offers a booking in service your order will arrive without prior notification. Kettler Direct will not accept liability for failure to deliver on the stated date. Please provide a contact telephone number in case of any queries. If you have any queries regarding deliveries, please e-mail us at sales@kettlerdirect.co.uk or call on 0845 0265995.
The majority of Kettler products are delivered by Nightfreight on a one man overnight delivery service. It is also possible, for a small surcharge, to opt for a Monday - Friday guaranteed morning (£10.00) or Saturday morning delivery (£40.00) on certain products. You will be given this option, where appropriate, as you process your order. Smaller items are despatched on a Parcelforce 48 hour delivery service.
Table tennis tables and large items including multigyms, cross trainers and treadmills are delivered on a 2 man delivery service. Once you have placed you order, you will be contacted within 48 hours to make arrangements for delivery. This service is available Monday to Friday. Delivery is usually within 7-10 working days.
All deliveries will require a signature for delivery. We will not leave a product without this. If there is nobody at home when the delivery arrives, the carrier will leave a card to call and make arrangements for re-delivery.
Installation is available on certain products and in certain areas of the country for a charge. Please call our sales department on 0845 026 5995 for further details.
Due to the size of some delivery vehicles delivering on our behalf, we must be informed of any restrictions regarding access for the delivery vehicles (e.g. overhanging trees, narrow lanes, tight bends). Kettler Direct will not accept any claims for compensation arising for non/failed/refused delivery of any item when we have not been made aware of restrictions regarding access. In the event that the item is refused/cancelled due to these restrictions, the customer may be liable for re-delivery charges.
If it is found that any of the larger products upon delivery will not fit through any doors/stairwells etc and the product is subsequently returned/refused, you are responsible for all outward & return carriage costs incurred by Kettler Direct. If you need further details on packaging dimensions, please Contact Us at sales@kettlerdirect.co.uk.
Kettler Direct do everything possible to ensure the safe delivery of your goods. When your delivery arrives, you must count the number of pieces you receive and look for any damage to the packaging. If the number of boxes does not match the delivery paperwork, you must note the number of pieces received by your signature. Damage to packaging must also be noted on the delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging is in good condition. If, however, there are any problems with your delivery they should be reported within 48 hours. Neither Kettler Direct or the carriers can be held responsible for short deliveries or damaged packaging if you do not note them on the delivery note. This does not affect your statutory rights.
Please note: the delivery service offered is a kerbside delivery service only for health and safety reasons. Products will not be taken into the customers home.
All of the Kettler products require assembly. If you require further details about assembly, please Contact Us on 0845 026 5995.
Returns Policy
We offer a 14 days returns policy on all orders (tems apply). if you are not completely happy with your purchase, Contact Us on 0845 026 5595 within 14 days of delivery and we will make arrangements to collect the item from your home. Please ensure all packaging is complete and the items is suitably packed for transit. Failure to do so will result in items not being collected and a delayed refund.
To cancel you order, Contact Us on 0845 026 5995. If you order has already been despatched, you will be charged the return freight costs and your refund adjusted accordingly.
Refunds will be issued within 10 working days to the original payment method (this excludes any installation charges and delivery surcharges).